With remote operation, the NOC tools enable the proactive monitoring of scheduled platforms and systems alarms, the opening of user individual call with identification of severity level and service time.  NOC is full of service capacity in first and second levels, in addition to the activation and follow up of a third level, keeping information for scaling the management and control levels, thus aiming to understand critical problems while enabling the status notification to user and automatic emission of records to end service, according to hired services level.